KEEN Help EU

Gift Cards

• When will my gift card be delivered to the requested email?
• Why isn't my gift card working?
• How do I send a gift card?
• Will my gift card expire?
• Can I return a gift card?
• Can I choose my gift card denomination?
See all 8 articles

Company Details

• Company Details

Frequently Asked Questions

• Why don't you ship to the UK any longer?
• How can I create a return label?
• Do you charge return fees?
• What is your return policy?
• My KEEN shoes are defective – What should I do?
• Can I cancel my order?
See all 9 articles

Delivery

• Why can't I select the UK as a shipping option?
• How long before my order will be delivered?
• Do you offer free delivery?
• Do you offer next day delivery?
• Delivery Service: Who will deliver my order?
• Where do I find the tracking number of my order?
See all 11 articles

Returns

• How can I create a return label?
• What is your online return and exchange policy?
• What is your return policy?
• I cannot create a return label, what can I do?
• Where can I drop off my parcel to return?
• Can I return my parcel with an alternative courier than UPS?
See all 16 articles

ORDER

• Can I cancel my order?
• Where can I find my order number?
• Where can I find my invoice?
• I think I ordered from a fake website, what can I do?

Product Information

• KEEN Technologies
• How can I find my correct size?
• How does your sizing work for kids?
• What is the difference between KEEN Original fit vs Contoured fit?
• Do KEEN shoes come in different Widths?
• What is the difference between waterproof, water-resistant and water repellent?
See all 15 articles

Warranty

• WHERE do I claim warranty for my defect shoes?
• KEEN Product Warranty
• What is your warranty policy?
• Warranty Claim
• Do you offer repair services?
• I do not have my receipt, am I able to submit a warranty claim?
See all 7 articles

Care and Repair

• How do I wash my KEEN Sandals?
• What can I do about shoe odor?
• Why do my KEEN shoes have a rubber smell?
• I just bought KEEN waterproof shoes; do they need extra protection?
• How do I care for my KEEN waterproof boots and shoes?
• How do I care for my KEEN leather boots, shoes, or sandals?
See all 20 articles

Payment

• Payment Options
• Can I also pay in other currency than EUR?
• VAT
• How secure is your website?

About KEEN

• Company Details
• Can I send you my product ideas?
• What is the KEEN Effect?
• Accessibility
• Reducing Impact FAQ
• I am interested in promoting your product - Who do I contact?

PRIVACY POLICY

• I. KEEN, INC. PRIVACY POLICY
• II. WHAT WE COLLECT AND HOW WE USE IT
• III. TARGETED ADVERTISING AND ANALYTICS
• IV. DISCLOSURES OF INFORMATION
• V. YOUR PRIVACY RIGHTS AND CHOICES
• VI. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
See all 11 articles

WEBSITE TERMS OF USE

• WEBSITE TERMS OF USE
• PART II. Use and operation of the Websites
• PART III. IMPORTANT LEGAL INFORMATION
• PART IV. REPEAT INFRINGER POLICY; HOW TO CONTACT US

MOBILE TERMS OF USE

• KEEN, INC. MOBILE TERMS OF SERVICE

COOKIE POLICY

• KEEN Cookie Statement
• What are cookies?
• How long do cookies last for?
• Why do we use cookies?
• What about other tracking technologies, like web beacons?
• Do you serve targeted advertising?
See all 9 articles

TERMS OF SALE

• PART I. ABOUT THESE TERMS
• PART II. Our Contract with you
• PART III. Your Order: Cancellations, Warranty, Availability
• PART IV. Payment
• PART V. Refunds and Cancellation
• PART VI. Obligations and restrictions
See all 7 articles

INTELLECTUAL PROPERTY

• INTELLECTUAL PROPERTY
• VIRTUAL PATENT MARKING

SUPPLY CHAIN TRANSPARENCY

• Supply Chain Transparency Disclosures
• Verification
• Auditing
• Certification
• Internal Accountability
• Training
See all 11 articles

ACCESSIBILITY

• Accessibility Statement

COUNTERFEIT EDUCATION

• What is counterfeiting?
• Why is counterfeiting bad?
• How to recognize an online retailer selling counterfeit KEEN branded product
• Counterfeiters on social media
• What KEEN is doing to combat counterfeiting?
• What can you do?