Returns are harmful to the environment, so we want to help you avoid them. We understand that's not always possible. Purchases made on the KEEN website can be returned within 30 days of purchase for a return fee. All online returns are subject to a return fee, which will be deducted from your refund amount. For every returned item, we will charge a fee of 3.95 EUR. A portion of the fee (20%) will be donated to the European Outdoor Conservation Association (EOCA) to help lower the impact and give back to the planet.
Note:
If you return an item to us outside the terms of our returns policy, we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. We reserve the right to charge an administration fee to cover our costs (€15.00).
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