FAQ for UK customers specific
- How can I return my order from the UK?
- Can I cancel my order?
- Why take the shipments to the UK longer?
- How is the longer delivery time of my order related to Brexit?
- Will there be additional costs when ordering from KEEN (duties/taxes)?
- Where is my order?
Frequently Asked Questions
- How can I create a return label?
- My KEEN shoes are defective – What should I do?
- Need to cancel your order
- How long before my order will be delivered?
- Do you charge return fees?
- Is it possible to make an exchange?
Delivery
- Why do I need to pay surcharge?
- Why I'm not able to chose pick up options?
- Can I chance the delivery partner after placing an order?
- Do you offer free delivery?
- Can I change my delivery address?
- How can I track my parcel?
Returns
- Which postcode do I use when creating the return label?
- Do I get a refund of the additional delivery costs if I return my order?
- How can I create a return label?
- I cannot create a return label, what can I do?
- Where can I drop off my parcel to return?
- How can I arrange a return?
ORDER
Product Information
- TARGHEE FAMILY: What is the difference between the Targhee styles?
- The Newport Sandal FAQ
- What is the difference between waterproof, water-resistant and water repellent?
- Leather shoes/boots: Additional information
- Why do my new KEEN shoes smell like vanilla?
- Do you offer wide shoes?
Warranty
- KEEN Product Warranty
- Warranty Claim
- What is your warranty policy?
- How do I get replacement laces?
- Do you offer replacement insoles?
- Do you offer repair services?