Gift Cards
- When will my gift card be delivered to the requested email?
- Why isn't my gift card working?
- How do I send a gift card?
- Will my gift card expire?
- Can I return a gift card?
- Can I choose my gift card denomination?
Company Details
Frequently Asked Questions
- Why don't you ship to the UK any longer?
- How can I create a return label?
- Do you charge return fees?
- What is your return policy?
- My KEEN shoes are defective – What should I do?
- Can I cancel my order?
Delivery
- Why can't I select the UK as a shipping option?
- How long before my order will be delivered?
- Do you offer free delivery?
- Do you offer next day delivery?
- Delivery Service: Who will deliver my order?
- Where do I find the tracking number of my order?
Returns
- How can I create a return label?
- What is your online return and exchange policy?
- What is your return policy?
- I cannot create a return label, what can I do?
- Where can I drop off my parcel to return?
- Can I return my parcel with an alternative courier than UPS?
ORDER
Product Information
- KEEN Technologies
- How can I find my correct size?
- How does your sizing work for kids?
- What is the difference between KEEN Original fit vs Contoured fit?
- Do KEEN shoes come in different Widths?
- What is the difference between waterproof, water-resistant and water repellent?
Warranty
- WHERE do I claim warranty for my defect shoes?
- KEEN Product Warranty
- What is your warranty policy?
- Warranty Claim
- Do you offer repair services?
- I do not have my receipt, am I able to submit a warranty claim?
Care and Repair
- How do I wash my KEEN Sandals?
- What can I do about shoe odor?
- Why do my KEEN shoes have a rubber smell?
- I just bought KEEN waterproof shoes; do they need extra protection?
- How do I care for my KEEN waterproof boots and shoes?
- How do I care for my KEEN leather boots, shoes, or sandals?
Payment
About KEEN
PRIVACY POLICY
- I. KEEN, INC. PRIVACY POLICY
- II. WHAT WE COLLECT AND HOW WE USE IT
- III. TARGETED ADVERTISING AND ANALYTICS
- IV. DISCLOSURES OF INFORMATION
- V. YOUR PRIVACY RIGHTS AND CHOICES
- VI. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
WEBSITE TERMS OF USE
MOBILE TERMS OF USE
COOKIE POLICY
- KEEN Cookie Statement
- What are cookies?
- How long do cookies last for?
- Why do we use cookies?
- What about other tracking technologies, like web beacons?
- Do you serve targeted advertising?
TERMS OF SALE
- PART I. ABOUT THESE TERMS
- PART II. Our Contract with you
- PART III. Your Order: Cancellations, Warranty, Availability
- PART IV. Payment
- PART V. Refunds and Cancellation
- PART VI. Obligations and restrictions
INTELLECTUAL PROPERTY
SUPPLY CHAIN TRANSPARENCY
- Supply Chain Transparency Disclosures
- Verification
- Auditing
- Certification
- Internal Accountability
- Training