Frequently Asked Questions
- My KEEN shoes are defective – What should I do?
- How can I create a return label?
- Need to cancel your order
- How long before my order will be delivered?
- Do you charge return fees?
- Is it possible to make an exchange?
Delivery
- Can I change my delivery address?
- How can I track my parcel?
- How long before my order will be delivered?
- Delivery Service: Who will deliver my order?
- Delivery costs and services
- Do you have delivery restrictions?
Returns
- How can I create a return label?
- I cannot create a return label, what can I do?
- Where can I drop off my parcel to return?
- How can I arrange a return?
- What is your online return and exchange policy?
- Which products cannot be returned?
ORDER
Product Information
- TARGHEE FAMILY: What is the difference between the Targhee styles?
- Do you offer vegan shoes?
- What is the difference between waterproof, water-resistant and water repellent?
- How can I find a replacement for a discontinued style?
- Leather shoes/boots: Additional information
- Are the sizes displayed on your website UK or US sizes?
Warranty
- KEEN Product Warranty
- Warranty Claim
- What is your warranty policy?
- How do I get replacement laces?
- Do you offer replacement insoles?
- Do you offer repair services?