How can I create a return label?

 

To return your item(s) please follow the steps below to create a prepaid UPS return label:

  1. Go to www.keenfootwear.de and scroll all the way to the bottom and click on "Returns" under Track Orders
  2. For a recent order you can enter your order number and your e-mail-address and click to look up your order. If you have not logged into your account; you will be now ask to login or create an account. 
  3. After you have logged into your account, you will be asked which item(s) you want to return and the main reason why. If you have any additional comments on your return, you can enter it in the next section. If not; you can press "Continue".
  4. Double check the entered information visible on the overview and press "Submit" if all is Okay or "Go Back" if you want to adjust your return.
  5. On the next page you will find the links to your UPS Return label and your packing slip.
    To create and print your packing slip, please press "Generate Packing Slip".
  6. If everything is correct you can print both pages from the overview and finalize your Return.
  7. Your Return label will also be send to your email or your can directly open it from the displayed webpage.

 

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