I cannot create a return label, what can I do?

If you are having difficulty creating a return label, please check if below details are applicable:

Please click here to create your return label.

Make sure you use the correct order number (on your packing list you can find it under PO number, and it starts with EU-, and enter the email address you used for the order.

The menu will show the steps needed to create a UPS return label which you can print out and place on the package*.

If you fail to successfully create or print the label, please reach out to our Fan Service as they can provide with a label or guide you through it.

Email:
[e-mail]

*please note that a return fee applies for each parcel that is send back with our provided UPS labels.