We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside. We stand behind all KEEN products and guarantee them to be free from manufacturing defects in materials and workmanship for one year from the confirmed date of purchase.
Start your claim here
Please Note: You will need a valid KEEN account to file a warranty claim.
What’s covered?
- Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase
- This limited warranty program is for use by the original purchaser of the product and is not transferable.
What’s not covered?
- Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues.
- Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales
What if I didn't purchase my KEEN shoes at keenfootwear.de?
We ask that you contact the KEEN retailer of your original purchase to quickly resolve the issue prior to contacting us. In many cases, the retailer will be able to assist you.
What information will I need in order to submit a claim?
Product tag number or style name
Color(s)
Gender
Description of the defect
Date of purchase (attach image of receipt)
Name of store purchased from
What happens if my claim is approved?
If your claim is approved, you will receive ""store credit"" for the original purchase price for use on keenfootwear.de (or a replacement product at the discretion of KEEN). The store credit is added to your personal account and can be used by entering your 'credit code' during checkout.
Products acquired from KEEN in satisfaction of a warranty claim will be covered under this limited warranty for the remainder of the original twelve (12) month warranty period as measured from the date of purchase of the original product. The warranty period does not restart.
The limited warranty coverage for your defective product terminates upon resolution of your warranty claim. All KEEN warranty decisions are final.
What if I need to return my replacement pair of shoes?
We charge a fee for each returned item, which will be deducted from your credit.
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