WHERE do I claim warranty for my defect shoes?

First of all; we hate to see that the quality of your pair of KEEN shoes did not meet your expectations!

For any quality issues that is covered by our warranty; please always reach out to the original seller where you got your pair. Whether it is Keenfootwear.de, an online retailer, or a local store.

All our authorized retailers should follow legal regulations and protect your purchase from any unforeseen defects.

For purchases done on www.keenfootwear.de please file your claim here. 

For purchases done with other retailers, you can reach out via their Customer Service contacts or contact the shop directly.

It is always important to keep your proof of purchase stored - as this will proof when and where you bought your Keen's and for what price. Without it - retailers have the full right to deny or reject your claim.