My KEEN shoes are defective – What should I do?

We are sorry that your KEEN shoes are maybe defective. KEEN is committed to ensuring that our products are free from manufacturing and material defects. We offer a one year guarantee from the date purchase placed on www.keenfootwear.de or from a KEEN authorised retailer.

If you purchased your KEEN shoes from our website, please visit our WARRANTY CLAIM page to learn how to make a warranty claim.

To start your warranty claim, you do need to login or create a user account (if you not already have one).

If you purchased your KEEN shoes from an authorized retailer, please contact the retailer where you purchased your KEEN shoes to make a warranty claim. Our retailers are authorized to handle valid warranty claims for purchases made directly with them. Please provide a proof of purchase together with pictures if applicable.

My KEEN shoes are more than a year old?
We do not currently offer repair services for our shoes. We would suggest contacting your local cobbler for repair services.