Need to cancel your order

We start to process your order as soon as it's placed, to ensure it gets to you as quickly as possible. Due to this, there isn't a delay that allows us time to cancel or change orders once they're submitted. We apologise for any inconvenience.

On rare occasions, we may still are able to intercept the parcel and stop the delivery process. Please contact us either by phone or email clearly stating in the subject line 'cancel order request'' and we will do our utmost to assist your request.

If your parcel already has been dispatched please wait to receive your order. If your order is not suitable you can simply return your order. Once your return has been received and processed at our warehouse we will refund your account. If you chose KLARNA* / Open Invoice as your payment option, we will inform KLARNA about the receipt of returns. (* payment option available in Germany, The Netherlands only)

If you still have questions, we are available.
Monday-Thursday 10 am - 5 pm CET, Friday 10 am - 4.30 pm CET
You can give us a call or email us at
info.europe@keenfootwear.com.

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