How can I create a return label?

If you from the UK please read our FAQ article: How can I return my order from UK

For all Fans from mainland please read below:

To return your item(s) please follow the steps below to create a prepaid UPS return label:

  1. Go to and scroll all the way to the bottom and click on "Returns" under My Order
  2. Under “FIND YOUR ORDER” please enter your Order Number, Order email address, the delivery postcode and click on "CHECK STATUS" 
    If your order number starts with "WKEU" please contact our Fan Service Team.mceclip0.png

3. Choose "RETURN MY ORDER". 


4. Select the item(s) you wish to return and the specify the return reason. Please check the correct quantity is listed.


5. Click on "RETURN ITEM(S)" and then "CONFIRM RETURN" to print your labelmceclip3.png

6. Follow the instructions on the first page of the printed prepaid return label and take the parcel to your local UPS drop-off point, which you may find at


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