Can I return my parcel with an alternative courier than UPS?

If you plan to return any item(s) without using our UPS prepaid return label service, please contact our customer service team prior for approval. In exceptional circumstances, if you use an alternative postal or delivery service, please ensure that you obtain proof of postage for returns as we cannot be liable for any items that go missing without this. We recommend using a signed service to ensure that the item(s) are returned back to us with sufficient insurance (if applicable). Postage costs incurred sending item(s) back to us not using our UPS prepaid label service will not be refunded by KEEN.

Please ensure you enclose your order details and return note in the package (without this information we cannot credit your account).


If you are a customer in UK, please note that the free return option is via Royal Mail. 

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