How can I arrange a return?

If you from the UK please read our FAQ articles in the section: FAQ BREXIT AND UK SPECIFIC

For all Fans from the mainland please read below:


Returns are country-specific. Please look up the details for your own country that your order was placed.

Returns are FREE when using a UPS Access Point™ Drop off location.

Locations can be found on the UPS website . Please choose the correct country first. We provide a pre-paid UPS return label. To create a return label you can either simply sign in to your KEEN account, select the order you want to return and print the label.

Have you placed your order using a guest account?

No worries, you can easily look up your order details and create a return label by following the link

Upgrade option: Returns using UPS Home Collection (surcharges apply)

Germany / Spain / France / Belgium / Italy / Netherlands / United Kingdom

UPS does offer the possibility of a Home Collection, surcharges apply for this option and are payable directly to UPS. For more information on services and related surcharges, please visit your local UPS website (all applicable surcharges will be applied at the point of scheduling your return)..

How to schedule a UPS Home Collection?

UPS Home Collections can be scheduled directly with UPS via their website or by telephone. For returns scheduled via the UPS website, you can pay either by credit/debit card at the point of scheduling, or cash only payable directly to the UPS driver on collection of your parcel. For returns scheduled by telephone, payment is by cash only which is payable directly to the UPS driver on collection of your parcel. We provide a pre-paid UPS return label.

Austria / Denmark / Ireland / Luxemburg

Returns are FREE of charge using our KEEN pre-paid UPS return label. Please visit your local UPS website (and select your country) to schedule a home collection. You can select a preferred location, date and time slot convenient to you (excludes same day collection, weekends and public holidays).

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