Returns are country-specific. Please look up the details for your own country that your order was placed.
Belgium /France / Germany / Italy / Netherlands / Spain / United Kingdom
No, we don't. Returns are FREE of charge via your local UPS Access Point™ Drop off location when using our prepaid UPS label. You can also upgrade to the UPS Home Collection service, please note surcharges apply which are payable directly to UPS.
Austria / Denmark / Ireland / Luxemburg
Returns are FREE of charge using our KEEN pre-paid UPS return label. Please visit your local UPS website (www.ups.com and select your country) to schedule a collection. Exceptions to our Return Policy you can find here.