Do you charge return fees?

Returns are country-specific. Please look up the details for your own country that your order was placed.

Belgium /France / Germany / Italy / Netherlands / Spain / United Kingdom
No, we don't. Returns are FREE of charge via your local UPS Access Point™ Drop off location when using our prepaid UPS label. You can also upgrade to the UPS Home Collection service, please note surcharges apply which are payable directly to UPS.

Austria / Denmark / Ireland / Luxemburg

Returns are FREE of charge using our KEEN pre-paid UPS return label. Please visit your local UPS website ( and select your country) to schedule a collection. Exceptions to our Return Policy you can find here.


Exceptions to our Return Policy
How can I arrange a return?

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