Where is my product tag number?

Your product tag number is located inside the shoe, printed near the size. It will be in the format of 2-3 letters followed by 4 or 6 numbers, whereas the seven-digit number to the left that starts with a '10' will be the style number

What is a product tag number?

Your product tag number tells us when and where your shoes were manufactured, so we can verify the origin of your product.

What if I cannot read the numbers on my tag?

We understand that over time the tag can wear away, making it difficult to read the numbers. However, you must include some information in the ‘product tag number’ text-box on our warranty claim form or else the claim will not submit. Therefore, if the tag is completely worn off, please put "not legible" or "worn-off" in that field.

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