KEEN does not refund/exchange items purchased through independent retailers. However, if the item was ordered through our online store please give us a call, and we will endeavour to assist with your request.
Our customer service team is available Monday - Thursday 10.00 - 17.00 hrs (CET) and Friday 10.00 - 16.30 hrs (CET).:
FREE PHONE TEL: 00800 44 55 44 55*
*From landlines. For mobile and other devices, availability is subject to your network provider, charges may apply and can vary according to service provider.
+ 31 10 22 14 038 (International)**
**Call charges vary according to service provider.
Or anytime by email: firstname.lastname@example.org.