Yes, KEEN is compliant with the Distance Selling Regulations. You may cancel your purchase without giving any reason within 14 days from the date on which you receive the product (or for a purchase of multiple products, the day on which you received the last product). If you have paid an outbound delivery charge and you return your order in full, we will refund you the outbound delivery charge. If you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must contact us within 14 days of receipt of the product to register a return notification and return the item to us in the condition sold within 30 days of receipt. KEEN Europe Outdoor BV reserves the right to make changes without prior notice to ensure we are compliant with any amendments to the European Distance selling regulations where applicable.
Please note: it is necessary to register your return online using the return function, alternatively you can contact us at the address, email or phone number listed below for return authorisation prior to making the return.
KEEN Europe Outdoor B.V.
3011 BP Rotterdam, The Netherlands
FREE PHONE TEL: 00800 44 55 44 55*
* From landlines. Call charges from mobiles and other devices will vary according to service provider.
+ 31 10 22 14 038 (International)**
** Call charges vary according to service provider