What is your online return and exchange policy?

We want you to be happy with your purchase. If within 30 days of receipt of your order you are not entirely happy with your purchase from keenfootwear.com, you may return it to us. It is important that any unwanted item unless faulty is returned in a resaleable condition. Meaning that you have kept all original packaging and labels and that it is undamaged and unused.

It is necessary for you to follow the simple online procedure, so we can swiftly expedite your return.

How can I create a return label?

How can I arrange a return?


The warehouse does not send out exchanges automatically. You will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions. 

If you are exchanging an item that you purchased using a promotional code valid only for a limited time period, you will be refunded the price paid for the item and the promotional code will not be automatically applied to the re-order. 



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