To return your order to us; please follow the guidelines below:
Please fill in the returns form and add all items you will return to us.
You can find your order number (EU-, KEU, WKEU or PKEU) either on the packing list of your order or in your confirmation email.
Next, print the returns form and enclose it in the return package. Then, close the return package securely to avoid damaging of the items inside.
To create a Royal Mail shipping label please follow this link
It is important that all information are entered correctly. Wrong information can delay the return process!
If you return several items, select the return reason which is most applicable for the entire return and specify the reasons for each item on the return form.
Print the shipping label according to the instructions on the Royal Mail website either at home or at the post office.
Find a nearby post office or Royal Mail customer service point if you scroll down or follow this link: https://www.royalmail.com/services-near-you#/
You will receive a refund on the account you have used to pay your order with as soon as we have received back the shoes. Please note, all items need to be in a proper condition.
Please note! You do not have to process the return within your account online; this will be done by our Fan Service team.